Shipping & Delivery

1. What are the shipping options and costs?

We offer standard shipping Australia-wide at a flat rate of AUD 39.99.

2. How long does delivery take?

or customers on the east side, delivery typically takes 1-3 business days. For the rest of Australia, delivery usually takes 5-7 business days.

3. Do you offer international shipping?

No, we currently only ship within Australia.

4. Can I track my order?

Yes, once your order has been dispatched, you will receive a tracking number via email to monitor the shipment status.

5. Do you provide support for large commercial projects?

Absolutely! We offer bulk order services and dedicated customer support for commercial projects.

6. How often do you update your product range?

We regularly update our inventory to include the latest trends and innovations in tile and trim products.

Complaints, Returns & Refunds

7. What is your return policy?

We accept returns within 30 days of delivery, provided the items are unused and in their original packaging. Return shipping costs may apply.

8. What should I do if my order arrives damaged?

Please contact our customer service team within 48 hours of delivery, providing photos of the damaged items. We will assist with a replacement or refund.

9. Can I cancel or modify my order after placing it?

If your order has not yet been shipped, you may be able to cancel or modify it. Please reach out to us as soon as possible for assistance.

10. Do you offer refunds for returned items?

Yes, once we receive and inspect the returned items, refunds will be processed to the original payment method.

11. Are there any restocking fees for returns?

No restocking fees apply for standard items. However, custom or special orders may be subject to a restocking charge.

12. How long does it take to process a refund?

Refunds are typically processed within 5-7 business days after the returned items are received and inspected.

Ordering

13. Can I order tile samples before making a purchase?

Unfortunately, we do not offer tile samples at this time.

14. What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment methods listed at checkout.

15. Do you offer trade discounts for bulk orders?

No, we currently do not offer discounts on bulk orders.

16. How do I know how much tile or trim I need?

You can manually calculate the required quantity based on your project measurements. If you need assistance, our support team is happy to help.

17. Do you provide custom-sized tile trims?

Yes, we offer custom-cut tile trims to fit your specific project requirements. Please contact us with your specifications.

18. Do you offer gift cards?

We currently do not offer gift cards.

Product-Related Questions

19. What types of tile trims do you offer?

We offer aluminum, PVC, stainless steel, and brass tile trims in various profiles and finishes.

20. How do I choose the right tile trim for my project?

The tile trim should typically be 1-2 mm higher than the tile thickness to ensure a proper fit and protection.

21. Are your tile trims suitable for wet areas like bathrooms?

Yes, our trims are moisture-resistant and perfect for wet environments such as bathrooms and kitchens.

22. Do you sell tile adhesives and grouts?

Yes, we provide a wide selection of adhesives and grouts suitable for different tile materials and applications.

23. Do you leave a gap between tile and trim?

Add adhesive to the back of the tile as well before applying to the trim to ensure an even strong bond between tile and trim. In shower areas, we recommend leaving a 2mm gap between the trim and the tile edge. This space should then be grouted to minimise the risk of water penetrating between tile and trim.

24. Can tile trims be used outdoors?

Yes, our outdoor-rated trims are designed to withstand various weather conditions.

25. What is the standard size of tile trim?

8mm to 12mm

26. Do you offer matching corner pieces for tile trims?

Yes, we have a range of matching corner pieces to create a seamless and professional look.

27. How should I clean and maintain tile trims?

Tile trims can be cleaned with a damp cloth and mild detergent. Avoid abrasive cleaners to maintain their finish.

28. How to trim a tile that is already installed?

To cut tiles that are already fixed to the wall or floor, use an angle grinder or rotary tool.

  1. Mark the Cut: Use a marker or pencil.
  2. Apply Tape: Place masking tape along the line to reduce chipping.
  3. Cut Carefully: Follow the marked line with steady pressure.
  4. Smooth the Edges: Use sandpaper or a rubbing stone for a clean finish.

Wear safety gear, including eye protection and a dust mask.

29. Can I add tile trim after tiling?

Yes, it is possible to install a tile edge trim after tiling. Tile edge trims, also known as tile edging or tile profiles, are commonly used to give tile edges a finished and polished appearance. They also serve a functional purpose by protecting tile edges from potential damage.

30. What is an alternative to tile trim?

Metal trim edge profiles have gained significant popularity in recent years. Instead of using multiple small pieces of bullnose or pencil liner tiles with grout between them, a single piece of metal trim edge profile, such as Schluter Profiles, can be used. These profiles can be cut to fit the exact length of the tiling project, providing a sleek and seamless finish.

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